What are online payments?

FBO One supports supports taking offline and online payments. This article provides an overview of online Avcard  and AIR Card payments using the integrated credit card processing functionality in FBO One.

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For convenience, it is possible to keep card information stored securely "on file" for future use. The full credit card number is not stored or viewable in FBO One. The card numbers are safely stored in the gateway vault, and a special token representing the card number is returned to FBO One. Subsequent charges or refunds are handled through the passing of the token. 

Online Payment Process

1. Complete all work on an order.
2. Start the payment step.
3. On the Take Payment screen, select "Swipe card using AHT payment gateway".
   (If there is a card on file for the customer, "Card on file" will also appear as a payment option.)
4. Enter card information by either swiping or key entering.
5. On the Authorize Online Payment screen:
   1. Select whether to keep the card information on file.
   2. Select "OK" to obtain an authorization.
6. Successful authorization will result in "Payment has been successfully authorized" message.

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On the Take Payment screen, select "Swipe card using AHT payment gateway".
If there is an existing card on file for the customer, "Card on file" will also appear as a payment option.

Enter Card Information

Enter the card information by either swiping or key entering.

If the card number is key entered, the Validate button is used confirm the card type based on the card number format. Manual entry of the expiration date will be required.

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If the card is swiped, the card number, type, and expiration date will be entered automatically. To swipe a card:

• Click in the Card Number field.
• Swipe the card through the connected card reader.
• Click the Validate button.

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In either case, entry of a Zip Code (postal code) may be required. If this code is unknown, enter "00000".

After entering the required information, the Submit Card button will be visible. The Submit Card button will move the process to the next screen.

Authorize Online Payment

On the Authorize Online Payment screen, select whether to keep the card information on file for future use. Depending on system configuration and the customer, options may include:

• For this order only
• For future orders for the specific debtor
• For future orders for the specific aircraft
• Don't keep this card on file

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Other options on the screen allow viewing of a detailed list of the services to be charged, and a review copy of the receipt to be printed before the credit card charges are final. The Debtor information can also be reviewed or revised.

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Once all necessary changes are complete, select "OK" to obtain an authorization.

Successful authorization will result in a green "Payment has been successfully authorized" message. If there is an issue with the authorization process, more information will be shown in red text.

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In the example below, an additional service has been added to the order after the original payment, resulting in an amount due. 

On the Take Payment screen, select "Card on file" to re-pay using the original card, or select "Swipe card using AHT payment gateway" to re-pay using a new card.

Various warning messages are just reminders that the previous payment(s) will be automatically voided before processing the new payment.

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When reviewing orders and invoices in Back Office, results can be filtered by a single Form of Payment, or sorted by the Already Paid header to get an overview of the payments by card type.

Reports

An extensive Excel report of all payments is Credit Card Batch reports are available from the Reports / Payments.

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The report can be limited to a single day as shown in the example below.

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This will result in having a filter option for each column, allowing display of the results by different payment types.  

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Both reports contain the same information batch / settlement information.

The Excel version will download an Excel file, and can also be set to send automatically by email each day.

The On Screen version will open as shown below. The On Screen version includes a search option, which is useful if you need to locate transactions by some criteria other than the order key. When discussing card processing issues with MSTS, the Invoice ID is often used, since this is the reference number used by the card processor.

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Reporting provided by MSTS

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