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Table of Contents

Release Notes

Introduction to FBO One

  • The FBO One systemsFBO One is web based and hosted in the cloud by Amsterdam Software. Amsterdam Software is a Silver Certified Microsoft Partner for Custom Development Solutions. FBO One is certified for compliance with the GDPR, SSAE 18 and ISAE 3402 standards
  • NewslettersFBO One newsletters contain news of recently released features and upcoming planned development.
  • Introduction ManualsSee links below for Introduction Manuals available for download of key features and functionality in FBO One.
    • Front Office User ManualThe Front Office User Manual is an introduction manual for front office staff giving an overview of FBO One functionality suited for Handling and Operations departments.
    • Price Agreements User ManualThe Price Agreements User Manual is an introduction manual for admin and back office staff giving an overview of FBO One pricing functionality
    • Front Office Fuel ManualThe Fuel Front Office Manual is an introduction manual for front office staff using the FBO One fuel module; giving an overview of FBO One functionality suited for Handling, Operations and Fuel departments.
  • The Amsterdam Software Support TeamThe preferred method to contact FBO One support is via
  • Video Demonstrations


How-to guides

Handling orders in the front office

FBO One supports the complete handling process of the front office from entering a new handling request through closing the handling and hand it over to the back office.

Menu's and pages in FBO One


  • FBO One fuel module information sheetThis document describes the requirements of an FBO that uses FBO One for aircraft handling services. For fuel sales, an inhouse system is used.
  • Introduction to the Fuel ModuleThis article introduces the business processes supported by the FBO One Fuel Module. To keep this introduction to the point, this explanation is written around a concrete example, the so-called reference-FBO.
  • Fuel ticket linkFBO One has the possibility to import fuel tickets from electronic meter readers.
  • Processing Fuel Orders in the Front OfficeOn this page we will look at how the front office can process fuel tickets imported by Veeder Root
  • How to set the default value for fuel excise taxIn this article we describe how to setup excise tax status of a debtor for excise tax on fuel.
  • How to override the Duty Tax flag
  • Grouped fuel ticketsFBO One looks at the fuel tickets time and combines them if the uplift time is within 1 hour for the same aircraft. The time interval is configurable via Administration / Stock keeping units page / Maximum timespan for grouping fuel tickets.
  • How to setup a hookup feeA hookup fee can be part of the Fuel service charges at some FBO's. In most of the cases, the Fuel service is auto-added to an order with 0 ltr. In this case the Hookup fee should not be charged until the uplift quantity is entered.
  • How to enter End of Month Fuel Stock TakingsAn option to create a stock taking record for every tank, truck, and cart at once is available from Fuel / Stock Takings. This option to create multiple records is designed to record routine, end of month, physical inventories.


Payment processing

Back office workflow


Online Interfaces

2017 UI: New user interface



Online Credit Cards using MSTS Gateway

Immigration forms and passenger manifests

  • Passport scanner integration For quickly entering passenger and crew information, FBO One supports reading passports using a passport scanner.
  • Mobile passport scanner For quickly entering passenger and crew information, FBO One supports reading passports using a mobile hand held device.


Automatically generated e-mail messages

FBO One on Mobile devices such as phones and tablets

FBO One is fully compatible on any mobile device, including Android and iPhone iOS using modern web browsers.

FBO One troubleshoot checklist


Index of fields

File lists


  • Creating ordersIn this exercise you'll create three orders in FBO One to get used to the inputs and the screen layout used in FBO One.
  • The front office processIn this exercise you'll go through the first part of the front office process for the first handling order created in the creating orders exercise.
  • The order screenIn this exercise we'll go over the functionality in the order screen, showing several different features of FBO One
  • Creating new contactsIn this exercise you'll create a new contact, that will later be used as a debtor for a new registration in the creating a new registration exercise.
  • Creating new registrationsIn this exercise you'll create a new registration in FBO One. We'll use the default debtor and operator created in the creating a new contact exercise.

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