Send payment and card on file requests directly to customers to pay orders remotely from anywhere with any device. To allow payment from anywhere (even after departure), the customer receives an email containing a secure link to take payment for the Order.
First release - AHT: For AVCard and AirCard worldwide, and credit cards inside the USA.
First release - Stripe: Worldwide credit cards in the currency of the administration.
The customer follows easy to follow instructions to complete payment or store card on file for future payments, and the option to view the up to date order receipt. After successful payment, the order and receipt are automatically updated with the added payment; allowing for a no-touch payment, reducing risks from customer contact.
Once enabled, ‘Card on file request’ and ‘Pay by email’ are displayed as new options in the payment options of an order.
Send Pay by email or Card on file request from Order
Choosing ‘Card on file request’ or ‘Pay by email’ will open a send email pop-up screen allowing the sending of payment link to the customer.
Pay by email can only be sent for orders that have a positive outstanding balance, and that are not in a cancelled order state. Card on file requests can be sent at any time.
Send email request info:
Warnings will display for services that have no price or have a workflow that is not finished.
Check boxes for ‘Email 1’ and ‘Email 2’ of the Operator and Debtor will show to allow quickly sending to the correct email addresses. Email’s can also be added manually separated by comma or semi-colon.
Email addresses can be entered into the ‘To’, ‘Cc' and ‘Bcc’ fields for sending to multiple recipients. Note: The ‘Email address to’ field is mandatory.
View an up to date order receipt via ‘Receipt info’.
For email confirmation of added online payments and cards on file, add emails to ‘Confirmation to address’ field. Note: Emails will populate from ‘Email From address for invoicing’ field defined in the FBO location’s Administration.
On opening, the screen will redirect from the Classic screens to the newUI (Handlings) screen.
Customer receives email with payment link to complete payment
Once ‘Pay by email’ or ‘Card on file request’ is sent from order, the customer receives an email containing a secure payment link to take payment or add a card on file. Note: The customer will also receive a PDF attachment of the current receipt.
Customer enters card details to payment gateway directly, card numbers are not stored in FBO One.
Pay by email allows for storing cards on file during payment authorization.
Cards on file can be disabled on a per contact/per registration basis removing the option for the customer.
Confirmation of completed payments and cards on file added by customers
When payment or card on file has been authorized by a customer via ‘Pay by email’ or ‘Card on file request’ payment link, an email confirmation is sent automatically to the ‘Confirmation to address’ specified.
Confirmation of online payment and card stored info:
Confirmation email is sent immediately after completed ‘Pay by email’ or ‘Card on file request’.
‘Confirmation to address’ is taken from ‘Email From address for invoicing’ field defined in the FBO location’s Administration.
Summary of payments added and cards on file stored show in the email body.
Direct links to payments and where the card has been stored are also shown.