How to disable Pay by email, Card on file requests and cards on file for a form of payment

Note: These instructions apply to online forms of payment only. See Pay by email & Card on file requests and Payment Gateways (Administration) for more information.

Contents:

Instructions

  • Find form of payment that requires disabling and click ‘Edit’ to view the fields.

Ensure form of payment is an online form of payment

  • The form of payment should be an Online form of payment, this is shown in the ‘Payment gateway account’ and ‘Payment gateway card type’ fields. If these are blank, the form of payment is an offline form of payment.

Check where applicable ‘Disable cards on file', ‘Disable pay request by email’, 'Disable card on file request by email’ check boxes

  • Scroll to bottom of form of payment and check each Disable setting where applicable, click ‘Save' to save any changes.

    • Disable cards on file: Checkbox for disabling cards on file for this form of payment. See Payment Cards On File (Administration) and Manage Cards on File.

    • Disable pay request by email: Checkbox for disabling the form of payment available when completing a Pay by email request. Note: If 'Allow pay by email' is not set in the Payment Gateways (Administration), this setting will have no effect. A warning message will show if this is the case.

    • Disable card on file request by email: Checkbox for disabling the form of payment available when completing a Card on file request. Note: If 'Allow card on file by email' is not set in the Payment Gateways (Administration), this setting will have no effect. A warning message will show if this is the case.