Selecting ‘Bulletin board attachments’ in transitions is available for OrderThirdPartyService, OrderThirdPartyServiceTextOnly, CancelThirdPartyService, CancelThirdPartyServiceTextOnly, ClientNotificationService
This feature is not available in Classic UI service transitions
Navigate to the product setting to enable quick attach for bulletin board attachments.
Click ‘Edit this product’
Check ‘Show bulletin board attachments in transitions’ product setting and save.
Add or edit a bulletin board message attachment and check ‘Attach to service’ (or ‘To be attached to service’ for existing attachments) to make the attachment available for selection from the service transition. Default is unchecked.
Choose eligible attachments in the ‘Bulletin board attachments’ area of the service transition for sending by email. Tip: Use ‘Select all’ to select all attachments to save time individually selecting.