To reset a user's password, go to Administration / Security / Users.

Locate the user name and select the Edit option.

Type a new password in the Password field and Save.

 

Provide the user name and new password to the user, along with the proper URL (system address) for logging in.

 

Once the user logs in, the user should navigate to Menu / Change Password.

 

The user can change the password to a new password of their choice.