Telephone Authorization (U.S. Merchants)

On rare occasions, approval for a credit card payment may need to be obtained from the card processor (Visa, MasterCard, Avcard, etc.) by telephone. This telephone approval (voice authorization) could occur in the following circumstances:

  • Card has been declined online and customer requests that you attempt approval by telephone 
  • Internet connection problems delay online authorization and processing

The card processor will provide an approval code. The code should be entered in the Telephone Authorization Code field on the Authorize Online Payment screen. Entering a valid code will bypass the standard online authorization checks so processing of the payment may continue. The transaction MUST be processed correctly through your FBO One system in order for the charge to be paid. Simply getting an approval by telephone does NOT get you the money. Authorization codes obtained by telephone are only valid for a limited amount of time, so do not delay in using the code.

If a Telephone Authorization Code is used for an AIR Card transaction, a later void or refund/credit of the transaction is not possible online, so please verify that the transaction is correct before processing. If a void or refund/credit is needed, please contact AIR Card Merchant Support for assistance:

AIR Card Merchant Support

Voice Authorization for MSTS Merchants

To obtain a Voice Authorization / Telephone Authorization Code, call:

American Express800-430-7161
AIR Card855-319-0570

You will be required to enter your Merchant ID at the start of the call . If you don't know your Merchant ID, please contact MSTS merchant support now so you can have it on hand when needed:

MSTS/AHT Merchant Support: 

The following information will be requested for the authorization attempt:

  • Amount to be charged
  • Name on Card
  • Card Number
  • Expiration Date
  • Verification Code (3 digits on the back of Visa/MasterCard, 4 digits on the front of American Express)
  • Postal / Zip Code of billing address