Home-based Aircraft & Managing Home-based Orders

The recommended way for managing aircraft ground handling orders in FBO One is to create a "regular handling order". This type of order tracks an arrival and subsequent departure. This has the advantage that:

  • The parking time of the aircraft is tracked and charged. The ground movements are tracked per parking position as time spans between arrival and departure.
  • All aircraft on-ground are represented in the OPS planboard chart in a similar way, where each bar in the chart represents the time between arrival and departure. This helps to get a quick impression of each arrival and departure, and how busy it is on the ramp or in each hangar.

Creating a "Home-operator" or regular "Handling" order for a based Aircraft

"Home operator orders" are designed to take orders that are given for a departure and a subsequent arrival of an aircraft that is based at the FBO. Home operator orders don't the reflect ground-handling time as regular handling orders do. Home operator orders track the time between the departure of the aircraft and its subsequent return to base. Using regular handling orders is considered a better practice, for the reasons outlined above. "Home operator" orders have some pro's, however. When confirming the order, the departure and arrival are presented in a way that is natural to the aircraft operator. When a regular handling order is used for a based aircraft, the departure will be confirmed as part of an initial handling order, and the subsequent arrival will be entered and confirmed as a subsequent handling order, that has a pending arrival time.

When regular handling orders are used, then do not label the based aircraft as 'home-based'. Should a departure later be confirmed for the aircraft and a subsequent return to base scheduled, two Handling confirmations should be sent. The first will outline the departure and the second will be a new confirmation/order outlining the aircraft's next return sector.  At any point a single sector can be invoiced using the method outlined below.

Invoicing a single sector for a home-based aircraft

In some cases the FBO may wish to Invoice a single sector, such as the arrival, once an aircraft has returned to base for an unforeseen period of time. When this is the case, the steps outlined below should be followed by form of best practice.

Upon arrival, any services/fees related to the arrival sector can be invoiced even though the order is still open, pending the aircraft's departure.

Instead of using the Arrival Only and Departure Only order types for this, the Handling order type may still be used (or where necessary the Home Operator order type)

In the below example the aircraft has recently arrived with the departure as TBA. 

The services marked with a 'A' and thus relating to the Arrival, can now be invoiced.

From within the order, go to 'More Actions' > 'Move Services'

From the 'Move Services' screen (below), select the services to be invoiced now, and leave the 'Order' field blank so that a related order is created:

A related order has now been created and all arrival related services split off for invoicing immediately.

The departure sector will remain open in the front office, and when the aircraft departs all departure related services can be billed on a separate (related) invoice.

Process the related order as usual, all the way through to invoicing.

The below image now shows that all arrival services have been invoiced.

Once the aircraft departs base, the remaining services can be invoiced. This generates a separate invoice

Creating "Home Operator Orders" for Home-based Aircraft

For some FBO's it may be still be beneficial to use the Home Operator order-type. In this type of order, the arrival and departure times are reversed. This style comes naturally to home-based owners who brief the FBO as "we are departing today, and will return tomorrow". In such cases, the handling order confirmation is expected to be in these terms as well. When this order style is used, FBO One does not provide the facility to record aircraft parking location and parking history.

When the Home Operator order type must be used (i.e. whereby the departure must show before the arrival), the system will display a warning if the home-based order type is used for an aircraft that is not setup as home-based.

Note: Use of the Arrival Only and Departure only order types should be avoided. Using these order types will not depict an accurate representation of the aircraft's movements on the OPS Planboard chart, and so should be avoided. 

Create the Home Operator Order as usual.

Example 1

In this example the Aircraft BLWX will depart base to WSSL and return in a few hours:

The OPS Planboard Chart will depict the update as shown below. The grey sections indicate when the A/C is at its base and the colored section which has now been inserted, indicates the away time of the aircraft.

The order should be processed as usual and will update accordingly on the OPS Planboard chart and planboard

Example 2

The same Aircraft now has a new request for a second trip. Upon its return to base, It will depart again at 23:45 with no scheduled return:

The OPS Planboard Chart has now changed to reflect the modifications (below).

The Grey bar indicating when the aircraft is at base is now shortened and ends just before the newly scheduled departure.

As the Aircraft is away from base for an unforseen amount of time (TBA return arrival), the yellow bar continues off the screen, and the order is pending entry of the return schedule.

When using the home-based order type in FBO One, the OPS Planboard chart will show the 'aircraft away' time, which compares unnaturally to the regular handling orders where each bar represents the ground-time of the aircraft. In order to correct for this, FBO One has the concept of marking an aircraft as being Home Based. Once this is setup, the aircraft will be displayed with gray bar for the duration that it is on-the-ground. If the aircraft is away, it is displayed with a colored bar, where the color represents the status of the handling order.

In the above example, the aircraft in the chart are all setup as 'home-based'. All bars are gray, indicating the aircraft are at parked at their home base, as there are no current open orders indicating otherwise.

Setting up an Aircraft as Home-based

When an Aircraft is Home-based indefinitely or for a given period of time, this can be setup as follows:

  1. Search for the Aircraft Registration page in top right search box and use the Home-base Tab
  2. Alternatively, use Administration | Home based aircraft admin page

Click Add New, and in the 'From date time (Lt)' & 'Expiry date time (Lt)' fields, enter the date/time in local time from which, and to when the aircraft is home-based. If more than one FBO Location is handled set the FBO Location at which the Aircraft is based, then 'Save'

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