Card On File Options

For convenience, credit card information is stored "on file" for future use as part of the normal online payment process. The information is stored securely. The full credit card number is not stored or viewable in FBO One. The card numbers are safely stored in the gateway vault, and a special token representing the card number is returned to FBO One. Subsequent charges or refunds are handled through the passing of the token.

The first step in taking payment is selecting the Swipe card option.

On the resulting screen, the card information can be entered by swiping the card or typing the data.

The Keep My Card on File box is checked by default and should remain checked.

Once the card information is submitted, the charges are reviewed and an option for saving the card is selected.

When the card is saved on file for the operator or the aircraft registration:

  • if the transaction isn’t successful (declines or fails), the card information IS saved for subsequent attempts

  • card information IS saved to take payment on additional sub/related orders

  • if user voids the payment, card information IS saved to recharge corrected order

  • card information IS saved to credit or credit & rebill order at a later date

Here is an example of the Take Payment screen when a card has been previously saved for the operator or aircraft. One of the cards on file can be selected for payment, or the Swipe card option can be used.

In some cases, there will be a requirement or request that card information not be kept on file. There are four options to NOT keep card information on file:

  • Disable Card on File for a specific Operator

  • Disable Card on File for a specific Aircraft Registration

  • Uncheck “Keep My Card on File” during Swipe / Submit Card for a specific payment

  • Check “Don’t keep this card on file” option during payment process

There is an option available to block card on file for a specific form of payment. For example, a setting can be made to never keep cards on file if the form of payment is AIR Card, regardless of operator, debtor, or registration. Please contact support@fboone.com if this setting is required.

Disable Card on File for Operator

To disable keeping cards on file for a specific operator, edit the operator record.

On the edit screen, check the box to Disable keeping payment cards on file.

During card processing, this will result in the below change to the keep card on file options for the specific operator.

Disabling the option to keep cards on file for an operator does NOT block cards being kept on file for specific aircraft in the operator’s fleet.

Disable Card on File for Aircraft Registration

To disable keeping cards on file for a specific aircraft registration, edit the registration record.

On the edit screen, check the box to Disable keeping payment cards on file.

During card processing, if keep cards on file has been disabled for both the specific operator and the specific aircraft registration, this will result in the below change to the keep card on file options.

At a minimum, it is recommended to keep card on file for the handling order:

  • if the transaction isn’t successful (declines or fails), the card information is not saved for subsequent attempts

  • card information IS saved to take payment on additional sub/related orders

  • if user voids the payment, card information IS saved to recharge corrected order

  • card information IS saved to credit or credit & rebill order at a later date

Uncheck “Keep My Card on File” during Swipe / Submit Card

During the process of submitting the card information, the Keep My Card on File box can be unchecked.

During card processing, this will result in no options to the keep card on file.

  • if the transaction isn’t successful (declines or fails), the card information is not saved for subsequent attempts

  • card information is not saved to take payment on additional sub/related orders

  • if user voids the payment, card information is not saved to recharge corrected order

  • card information IS saved to credit order at a later date

  • card information is not saved to rebill a credited order at a later date

Check “Don’t keep this card on file” during payment process

The most restrictive card on file option is selecting Don’t Keep This Card on File during payment.

When this option is selected, the card information is not saved for ANY purpose:

  • if the transaction isn’t successful (declines or fails), the card information is not saved for subsequent attempts

  • card information is not saved to take payment on additional sub/related orders

  • if user voids the payment, card information is not saved to recharge corrected order

  • card information is not saved to credit or credit & rebill order at a later date