The ‘OPS Browse’ page is the main screen for the front office. It provides an overview of all the open orders and gives insight in the workload of the coming shift. Also operations related daily reports can be accessed from here.
From this screen operations can quickly navigate to the order details and handle frequently used operational tasks like adding new services and set the progress of orders and services through workflow transitions.
There are three types of OPS screen:
- Handlings. Shows arrival and departure details on one line.
- Movements. Shows arrival and departure info as separate lines
- Classic. Similar to Handlings, shows arrival and departure on a single line. The newer handlings and movements screens have more search options, and are optimized for tablets and mobile devices.
Below we describe the Classic OPS page layout. To read about the extra features of the newer Handlings and Movements pages, read the 2017 UI: Movements & Handling views - Overview.
The OPS screen refreshes automatically every minute. The refresh interval can be configured via the PlanboardRefreshInterval setting.
Default FBO location
Based on the current user the open orders of the default FBO location for the user are displayed. The default FBO location can be configured per user.
The user can easily switch to another fbo location by navigating to Home and select the desired FBO location from the list of available FBO locations.
In the ‘Open orders’ section, all the (front office) open orders are displayed in chronological order. Dependant of whether the aircraft has arrived or not, the most actual arrival or departure time is used for sorting. The sorting is fully configurable because it is steered by the workflow state of the order. For each workflow state it can be configured if the order should be sorted on arrival or departure date.The grid is therefore sorted so that the order with the first arrival or departure moment is on top.
The sequence and visibility of the columns can be configured via the setting Default.PlanboardOrderGrid. For detailed information about the columns, navigate to the setting details.
To customize the open orders view you can:
The calendar has a separate page in the manual where the functionality is explained in detail, see Calendar.
The ‘Flights’ section displays all the flight-related orders open for the front office for a time interval of 12 hours. By default, the planboard starts 2 hours before the current local time of the current fbo location and ends 10 hours after the current time. The planboard is by default divided into blocks of 15 minutes.
By clicking the previous and next hyperlinks the user can scroll through time. The ‘current’ hyperlink navigates to the default mode displaying the current time.
Planboard - UTC or Local Time
Depending on the user configuration, the times are displayed in UTC or LT (local time).
Planboard - Workload peaks
At the top of the planboard a stack-chart shows the workload peaks during the time interval. This information helps to anticipate on rush-hours. Because workload peaks are related to arrival and departure times, for each time block (of 15 minutes) the number of arrivals and departures are summarized.
By hovering a workload peak a tooltip displays the time block.
Planboard - Workflow state
The colored bars in the planboard show the turnaround of the flights. The bar indicates the time from arrival until departure.
Aircrafts with the current fbo as their home base are mostly displayed at the bottom of the planboard with a bar surfacing the complete width of the time interval. The departure of the aircraft is somewhere far in the future with the pending flag checked.
Planboard - Order highlighting
The orders in the planboard can be quickly related to the open orders grid by hovering the order bar in the planboard. The related row in the grid is highlighted in blue.
Planboard - Flight attributes
When a flight contains an airport or airway slot a letter P or W is displayed. Inbound slots are displayed in front of the bar and outbound slots are displayed behind the bar.
When the departure time of an order is not known yet, it is possible to enter an indication of the departure time and check the pending flag. The bar will be displayed until the pending departure time with a question mark letter at the right of the bar.
By clicking the order (colored bar) in the planboard, the user can quickly access the most frequently used operations.
Via this menu you can quickly open the order or aircraft registration details. Also all available operations related to the order are accessible without the need to open the order details first.
The debtor order number functions as an extra identification of the order in case there are no flight details registered yet.
The quick menu closes automatically when the mouse cursor leaves the surface of the menu.
This section provides reports to support the daily work processes of the front office.
By default the following reports are available:
- Daily flight program
- Daily service summary
By configuring daily reports, customized Excel reports like parking planning and movements can be added easily.
Each report has quick links to open the report for today, tomorrow, etc. To open a report for another day, click on the report name and enter the date manually.
Daily flight program
This report provides an overview of all the inbound and outbound flights on one day. The ramp agents on the platform use this report to see which aircrafts arrive and departure from the platform. When the order has a quick turn around and the arrival and departure is on the same day, this report shows two lines. One for the inbound flight leg and one for the outbound.
The report is also used to fax to the airport authorities to inform them about the planned flights for the next day.
Daily service summary
This report provides an overview more or less the same as the daily flight program. This report however shows the service details rather than the flight details. This report is used by the ramp agents on the platform to see which services are requested and whether these services are completed or not.