New handling order

A handling order is the most commonly used order type and represents the handling of both an arrival and a departure.

In the picture below the new handling order screen is displayed:

If the FBO location is a handling office, you can also select a handling station to create a regional order that will be handled on a different location.

Registration

Select the aircraft registration that needs to be handled. For example type in the ICAO of the aircraft to find the correct registration. If the registration is not present, you can easily add a new registration by clicking on 'Add registration' in the side bar.

When the registration has been selected, the debtor, operator and trip support provider are automatically set. This information is derived from the aircraft registration details.

Note that the registration is not mandatory and can be left blank. In this case the debtor, operator and trip support provider need to be selected manually.

Debtor

The debtor is the customer that will be charged. This can be a different contact than the operator.

@todo: multiple default debtors

Note that the debtor is a mandatory field. You cannot create an order without selecting a debtor.

Debtor's order number

This is a reference number for the debtor. It is commonly used for Netjets flights to enter the request number for the arrival and departure in this field.

Billing remark

Free text remark that will be printed on the invoice. This can be used for example to specify the name of the person to which the invoice needs to be sent.

Operator

The operator is the organization that operates the aircraft.

Trip support provider

In case the flight has been requested by a trip support provider such as Universal, you can specify the handling team here.

The trip support provider automatically receives a movement notification email on arrival and departure, just like the debtor and the operator.

Trip number

This is a reference number for the trip support provider.

Arrival - flight type

The flight type of the arrival.

The flight types can be configured in the Administration section.

Arrival - flight number

The flight number of the arrival.

Arrival - STA

Scheduled date and time of the arrival. This is a mandatory field.

Learn more on entering dates and times here.

Arrival - Airport slot

Date and time of the inbound airport slot. Click on the 'Take from STA' link to insert the STA in the airport slot field.

Arrival - Pax/crew

Number of pax and crew of the arrival.

Arrival - From

The origin station of the inbound flight.

Departure - flight type

The flight type of the departure.

Departure - flight number

The flight number of the departure.

Departure - STD

Scheduled date and time of the departure. This is a mandatory field.

Departure - Airport slot

Date and time of the outbound airport slot. Click on the 'Take from STD' link to insert the STD in the airport slot field.

Departure - Pax/crew

Number of pax and crew of the departure.

Departure - To

The destination station of the oubound flight.

Pre-assigned parking position

With the pre-assigned parking position you can specify on which parking position the aircraft must be parked. This makes it possible to schedule the parking. On arrival, the pre-assigned parking position is used as the default parking position.

Internal remarks

Free text remarks for internal use only. These remarks will be printed only on the handling request report.

External remarks

Free text remarks to specify additional information to the customer. These remarks will be printed on both the handling request and handling confirmation reports.