When the operator and debtor in an order are not the same, and the operator is VAT exempt, for example and airforce, follow the steps listed below to set it up correctly. This may the case when the debtor is a trip support provider.
- Go to the contact page of the operator that has to be VAT exempt, click 'edit organization' and in the 'Charge VAT' setting check the box 'Never'.
- Go to the contact page of the trip support provider or debtor, click on 'edit organization' and in the 'Charge VAT' setting check the box 'Landside and use operator to determine airside VAT'. This setting looks at the operator settings to determine VAT