Service transition actions

Contents:

Transition summary

Default Configuration string settings

The below configuration string settings are available to all service transitions.

  • ShowServiceInternalRemarks (default value = false). It can be used to show a text box for entering service internal remarks when moving the service to the next workflow stage. These remarks are visible only in FBO One screens without being sent to clients. 

  • ShowServiceExternalRemarks (default value = false). It can be used to show a text box for entering service internal remarks when moving the service to the next workflow stage. These remarks are meant for the customers.

Some service transition actions may already contain the internal and external remarks, without the two settings being specified, as these were frequently used fields for those particular transition actions, eg: CancelThirdPartyService. In order to not display any of the remarks fields set the setting to false.

The 2 remarks settings can also be set on transition states that do not have any transition action specified.

  • OnCancelSetQuantityToZero (default value = true). Possible values: "true", "false", "hide", Use this setting if you need the quantity of a service to be automatically set to zero when cancelling the service. 

  • OnCancelAddExternalRemark (default value = "*Cancelled*"). Possible value: any text that you would like to share with the client regarding cancelling this service.